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Terms of Use

Last updated: February 23, 2024

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Welcome to Find Your Balance, Center for Growth & Change (“Company,” “we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of our website, services, and telehealth platform (collectively, the “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use our Services.

1. Eligibility

To use our Services, you must:

  • Be at least 18 years old or have the consent of a parent or legal guardian.

  • Be physically located in California when accessing our telehealth services, as we are licensed to operate exclusively within California.

By accessing our Services, you confirm that you meet these eligibility requirements.

2. Telehealth Services

Our Services provide access to licensed mental health professionals in California. These Services are not intended for medical emergencies. If you are experiencing a crisis, please:

  • Call 911,

  • Visit your nearest emergency room, or

  • Contact a 24/7 crisis hotline such as the Suicide & Crisis Lifeline at 988.

California Telehealth Notice

In accordance with California law (CA Health & Safety Code § 1374.14), before your first telehealth session, we will provide you with written information about telehealth, including its potential benefits, risks, and confidentiality safeguards. By proceeding with our Services, you consent to receive care via telehealth.

3. Privacy Policy

Your privacy is important to us, and our Services are compliant with California Consumer Privacy Act (CCPA) and the Confidentiality of Medical Information Act (CMIA).

Our Privacy Policy explains how we collect, use, and protect your personal and medical information. By using our Services, you agree to the terms of our Privacy Policy.

California Privacy Rights

Under the CCPA, California residents have specific rights regarding their personal information, including:

  • The right to know what information is collected, how it is used, and with whom it is shared.

  • The right to request access, deletion, or correction of your personal data.

  • The right to opt-out of the sale of personal information (we do not sell personal information).

To exercise these rights, contact us at [insert email address].

4. User Responsibilities

When using our Services, you agree to:

  • Provide accurate and truthful information.

  • Use the Services for lawful, personal, non-commercial purposes only.

  • Avoid any behavior that could disrupt, damage, or harm the Services or others.

We reserve the right to suspend or terminate access for violations of these Terms.

5. Fees, Payment, and Cancellation

Payment

Payment for Services must be made in advance unless otherwise agreed. All fees are clearly outlined before booking a session.

Cancellation Policy

California law requires disclosure of our cancellation policy. You must provide at least 24 hours’ notice to cancel or reschedule a session to avoid being charged the full session fee.

Refunds

Refunds, if applicable, are processed in accordance with California law. Contact [insert contact info] for billing inquiries.

6. Limitation of Liability

We provide Services “as-is” without warranties of any kind. While we aim to offer accurate and helpful mental health services, we are not liable for:

  • Technical issues that disrupt telehealth sessions.

  • Decisions or actions taken based on guidance from our Services.

In no event will our liability exceed the amount you paid for Services. This limitation does not waive any rights guaranteed by California law.

7. Dispute Resolution and Governing Law

Any disputes arising from these Terms will be resolved through mediation or arbitration in accordance with California law.

California Consumer Protection Notice

Pursuant to the California Civil Code § 1789.3, California users of our Services are entitled to the following consumer rights notice:

  • Complaints or requests for further information can be sent to [insert email or mailing address].

  • The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs can be reached at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at 1-800-952-5210.

8. Intellectual Property

All content, including logos, trademarks, and materials on our website and telehealth platform, are owned by Find Your Balance, Center for Growth & Change. Unauthorized use is prohibited.

9. Changes to Terms

We reserve the right to update these Terms. Changes will take effect upon posting to our website. Your continued use of our Services constitutes acceptance of the revised Terms.

10. Contact Us

If you have any questions about these Terms, please contact us:

Find Your Balance, Center for Growth & Change
Email: office@findyourbalancecenter.com
Phone: (818) 927-0478
Website: https://findyourbalancecenter.com

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